Delivery, returns and exchanges
SECURE DELIVERY :
Delivery to your home or to a relay point in mainland France:
Free delivery in mainland France for orders over 300 Euros.
We offer two carriers: Colissimo or UPS.
- Standard delivery by Colissimo with delivery against signature: 3-5 working days
- Delivery by UPS: 1-2 working day(s)
For specific delivery options and times, please consult the payment pages.
Click & Collect :
You can order online or by phone, and pick up your creation in our Monsieur boutique at 53 Rue Charlot 75003 Paris.
An e-mail and SMS will be sent to you as soon as the order is available in the store.
We welcome you Monday to Friday from 10am to 7pm and Saturday only from 11am to 1pm for this service.
Delivery by courier :
Delivery by courier is available from Monday to Friday (excluding public holidays) for Paris intra-muros (€10).
When your order is ready, our customer service team will contact you directly by telephone to arrange the day and time slot (3 hours) for your courier's arrival.
Home delivery abroad :
Monsieur offers secure worldwide delivery via Colissimo or UPS. Delivery takes from 2 to 7 days, depending on the country.
For prices and delivery times, please consult the payment pages. Prices do not include customs duties and taxes.
RETURNS AND EXCHANGES :
The first fitting of your jewel is offered within 30 days of your purchase.
You also have 30 days to make an exchange, and 14 days to request a refund (valid only for online purchases).
Procedure:
In store:
You can drop off your jewelry directly at Monsieur, 53 rue Charlot - 75003 Paris.
We welcome you:
- Tuesday to Friday, 10am to 7pm,
- Saturday, 11am to 1pm (this service only).
By post:
You can also send us your jewelry by post (at your expense), to the following address:
Monsieur Paris
Service SAV
53 Rue Charlot
75003 Paris
